We will provide a full refund for any cancellations made at least 48 hours prior to your scheduled activity.
No refund will be given for cancellations made less than 48 hours prior to activity.
If you must cancel with less than 48 hours notice, but prior to the start time of your scheduled activity, while we cannot guarantee depending on the individual circumstance we will make every effort to reschedule your activity or provide a credit for your activity.
Cancellations without prior notice do not qualify for refunds or credits.
Same day reservations and 24 hour advance reservations can ONLY be cancelled due to severe weather conditions. Wind speeds exceeding 15 mph or lightning will cancel a reservation. We can reschedule your activity or offer full refunds for severe weather cancellations. No refund will be given for a reason other than severe weather for cancellation of a 24 hour reservation or less.
We greatly appreciate every one of our customers.
We take exceptional care of our stuff - so it's in good condition for you.
And we know you take good care of it too.
But accidents happen, and in order to keep things in tip top shape -
We have to charge for damages,
And that's where it gets tough,
Because repairs can cost us more than we charge for rentals.
For example, a damaged fin box costs $100 to repair!
As long as the SUPs don't get banged into the shore - or - seawall - or jetty
They will not get damaged!
We don't like to charge you for damages, but we must to keep our equipment prime.
We know it's understandable.
As long as you are aware - things will not get damaged.
Thank you for treating our equipment like it's yours.
Timely Return of Equipment
We can reserve you equipment to use for 2 hours, 3 hours, 4 hours, or longer.
We often schedule multiple appointments in a day.
We must have the boards and kayaks returned on time to keep our schedule.
We know things don't always go as planned.
So we can give you an extra 15 minutes to get your kayaks or paddleboards back to the launch point where we are waiting for you.
If you can't get back on time or within 15 extra minutes, we have to charge you for the next hour.
Thank you for for returning equipment on time for the next guest.
Return of Equipment after close
We close at Sunset.
We need all equipment back before dark to keep you safe.
Guests are strongly encouraged to not keep equipment past close.
Late returns after close will be charged $1 per minute.